|
|
Help Topic : Market Rules & Privacy Policy
Change Topics
FAQ #1 What can happen if I violate market rules?
Any misconduct on the Site is subject to the following penalties (and combination of which will determined in the sole discretion of Kaango):
- Formal Warning
- Removal of Listing with NO REFUND
- Suspension for a set period (to be determined by us)
- Indefinite Suspension
- Permanent Membership Revocation
- Legal Action Beyond the Market Site
To report abuse, click the "Report to Moderator" link in any ad on the site. |
| |
| |
FAQ #2 Inappropriate Ads
Our site forbids the posting of:
- Firearm ads (recreational air guns are OK)
- Pornography
- Obscene words
- Discriminatory or racist listings
- Fraudulent ads or other ads that we deem to have the appearance of impropriety or a possible connection to any criminal enterprise.
- Any other listing that we deem inappropriate or in contravention of generally accepted standards of decency.
We have full discretion to remove any ads that we believe violate our standards specified above and in the Membership and Privacy Policy. We may or may not refund any fees paid in connection with ads that are removed pursuant to our rules and policies. |
| |
| |
FAQ #3 What is considered misconduct?
The following conduct will subject the offender to suspension and possible revocation of account privileges.
- Transactional Interference
- This happens when any member deliberately tries to interfere with or condemn any transaction through email or telephonic communication with the participants. This does not apply to legitimate feedback through the marketplace rating system.
- Harassment
- No type of email, forum or other harassment of members will be tolerated.
- Misrepresentation
- It is a violation of the rules to make any form of material misrepresentation or falsification, whether it occurs in item listings, personal information or in communications made through the marketplace system.
- Avoiding Fees
- In order to bring a quality service to you, we require that every Member observe the fee structure and rules in place for listing an item. Any conduct that appears to be taken to intentionally avoid fees will be considered a rule violation. This conduct includes, but is not limited to listing frauds, obtaining information from our Market to sell outside the market or ending listings early to avoid fees or create additional selling opportunities to the detriment of any Member.
- Pushy Buyers
- Buyers who deliberately make an offer knowing they cannot meet one or more of the terms and conditions listed in the ad. This also applies to buyers who re-bid after the seller has cancelled their bid.
- Failure to Deliver
- Refusing to deliver product after payment has been received or delaying delivery to extract additional charges or other gains.
- Spam
- It is a violation of the rules to engage in any form of indirect solicitation or spamming of members. In particular, members may not email bidders on one item to inform them of a competing item elsewhere in the marketplace. In addition, any unsolicited contact to members other than communications to sellers regarding their listings will be considered spam unless proved otherwise.
- Harvesting and Publishing
- It will also be a violation of our rules to harvest or attempt to harvest, republish or otherwise disseminate email addresses or other personal contact information gained during the course of legitimate or illegitimate activity on the Market Site.
|
| |
| |
FAQ #4 Site User Agreement & Privacy Policy
By registering as a User of this Site, you agree to the following
terms and conditions:
- Application
- This Agreement describes the terms and conditions applicable to
your use of our services available under the domain and sub-domains
this newspaper's Website and
www.kaango.com (collectively the "Kaango Classifieds
Service"). If you object to the terms and conditions of this
Agreement, please refrain from utilizing our services because this
agreement is a waiver of any and all right to sue us for damages incurred
as a result of your use of the Kaango Classifieds Service.
- Binding Effect
- You are deemed to have read and accepted all of the terms and
conditions contained in this User Agreement and Privacy Policy, when
you became a visitor of the Kaango Classifieds Service.
- Changes to this Agreement
- From time to time, we may amend this Policy by posting the amend
terms on our Website. New terms will be effective immediately. If you
have opted to receive such notices, you will also receive a notice of
policy changes via email. This agreement is effective as of March 1,
2006 and binding on all users of the Kaango Classifieds Service.
- Membership
- Kaango Classifieds Service is restricted to individuals that are
18 years of age or older. Individuals under the age of 18 may use the
Kaango Classifieds Service only with the supervision of a parent or
guardian. Users who are eligible to use the Kaango Classifieds Service
are hereinafter referred to as "Eligible Users." Users may
request removal of their name and personal information from the Website
at anytime. We will attempt to honor all such requests as expeditiously
as possible.
- Market Fees and Services
- Eligible Users may browse the Kaango Classifieds Service at no
charge. Eligible Users who wish to post items for sale on the Kaango
Classifieds Service are subject to the published fee schedule on the
Kaango Classifieds Service. The Fee Schedule is incorporated herein by
reference as if fully set forth herein.
- Non-Involvement in Disputes
- Neither Kaango, LLC., nor any of its Kaango Classifieds Service
partners are brokers, agents or auctioneers. We provide software to enable
individuals to conduct classified sales of products in an automated
and efficient manner. With regards to our substantive involvement in
disputes, you should treat this service no differently than you would
a printed newspaper service. We are a medium by which you may interact
with and conduct transactions between Eligible Users. We will not become
involved in any dispute between Eligible Users other than to determine
whether to restrict access to the Website by any user engaged in apparent
misconduct. Kaango, LLC. will not resolve any disputes between Users.
Users are responsible for all dispute resolution and engage in sales at
their own risk. Kaango, LLC. reserves the right to facilitate resolution
of disputes by providing information to interested parties upon request.
- No Warranty on Items or Listings
- We do not warrant the quality, appropriateness or legality of an
item posted for auction or sale on this site. In addition, we do not
warrant the accuracy or truth of any listing in our service. In our
sole discretion, we may remove any listing from the site for any reason
we deem appropriate or necessary under the law or under our guidelines
of business.
- User Ratings or Speech
- Neither Kaango, LLC. nor its Kaango Classifieds Service partners
have control over ratings provided by Eligible Users. You may disagree
with such ratings or find them inappropriate. This is a risk you take by
participating in the marketplace. By using the Kaango Classifieds Service,
you agree to accept these risks and understand and agree that neither
Kaango, LLC. nor its Kaango Classifieds Service partners are responsible
for the statements, acts, allegations or omissions of Eligible Users made
on the Kaango Classifieds Service. Notwithstanding the foregoing, Kaango,
LLC. employs a staff of moderators who will take steps to maintain decorum
on the Website. You agree not to take any actions that are calculated
to or would forseeably compromise the value and integrity of our User
rating system. We reserve the right to suspend any User for any reason
we deem appropriate or necessary.
- Listing and Selling
- By listing an item on the Kaango Classifieds Service, you are
warranting that you have legal title or legal authority to sell the
item contained in the listing. Listings must comply with the applicable
listing rules for classified ads. The listing rules are incorporated
herein by reference as if fully set forth herein.
- Content Compliance
- By posting any text or images on our service, you warrant that:
- you have the necessary rights and licenses, consents,
permissions, waivers and releases to use and display said content
- that your posted content:
- shall not violate, misappropriate or infringe any rights
of the Kaango Classifieds Service or any third party;
- shall not constitute defamation, invasion of privacy or
publicity, or otherwise violate any rights of any third party;
- is not designed for use in any illegal activity or
promotes illegal activities, including, without limitation, in a manner
that might be libelous or defamatory or otherwise malicious, illegal or
harmful to any person or entity, or discriminatory based on race, sex,
religion, nationality, disability, sexual orientation, or age;
- that your content shall not contain any unauthorized
data, malware, viruses, Trojan horses, spyware, worms, or other malicious or
harmful code.
- Misconduct and Fraud
- Kaango, LLC. will not tolerate fraud in the Kaango Classifieds
Service. Even the appearance of impropriety can disrupt the integrity of
the Kaango Classifieds Service. Accordingly, any Eligible User we suspect
of engaging in fraudulent conduct (whether or not we prove such conduct)
may have their listings removed (with NO REFUND) or have their account
suspended or revoked. Fraud or misconduct shall be deemed to include
(but shall not be limited to) the items specified in our general rules
set forth below:
- Misrepresentation within the context of any listing, communication or transaction
- Transactional interference
- Fee avoidance
- Fraud of any type
- Breach of contract
- Harassment of Users
- Libelous communication
- Violation of any law of the United States of America or of any of its constituent states.
- Kaango, LLC. may, in its sole discretion take whatever action it
deems necessary to maintain the propriety and integrity of the Kaango
Classifieds Service, even if such action includes suspension or permanent
revocation of your privileges here. YOU DO NOT HAVE THE LEGAL RIGHT TO
PARTICIPATE ON THIS SITE YOU HAVE A PRIVILEGE AND A LICENSE, WHICH MAY
BE REVOKED AT ANY TIME.
- Outages
- We do not warrant or guarantee uninterrupted access to our
services. Indeed, our site will be taken offline briefly for routine
maintenance and/or backup twice each week and in cases beyond our
control, for periods of time we are not able to estimate. Nonetheless,
we do promise to make reasonable efforts to bring our services back
online as soon as possible after any planned or unplanned outage.
- Limited License
- To enable us to provide marketplace services to you without fear
of suit for doing so, you hereby grant Kaango, LLC. and its Kaango
Classifieds Service partners a non-exclusive, perpetual, irrevocable,
worldwide, royalty-free right to use, publish and transmit your personal
information within the limitations set forth herein. We will only use
your personal information in accordance with the herein.
- No Warranty
- Kaango, LLC., OUR KAANGO CLASSIFIEDS SERVICE PARTNERS, OFFICERS,
DIRECTORS, EMPLOYEES, SUBSIDIARIES AND OUR SUPPLIERS (COLLECTIVELY,
"PROVIDERS") PROVIDE OUR WEB SITE AND SERVICES "AS
IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR
STATUTORY. PROVIDERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. Some states do not allow the disclaimer of implied
warranties, so the foregoing disclaimer may not apply to you. This
warranty gives you specific legal rights and you may also have other
legal rights that vary from state to state.
- Limitation of Liability
- IN NO EVENT SHALL PROVIDERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH
OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING
NEGLIGENCE). OUR LIABILITY, AND THE LIABILITY OF OUR SUBSIDIARIES,
OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES
IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES
YOU PAID TO US IN CONNECTION WITH THE ACTION GIVING RISE TO LIABILITY,
AND (B) $150.00. Some States do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
- Waiver and Release
- User hereby waives and releases any and all claims, demands, causes
of action or rights to sue for damages against Kaango, LLC. and its
Kaango Classifieds Service partners (including each party's officers,
directors, subsidiaries, joint ventures and employees) for the actions of
Eligible Users, whether or not in connection with a transaction hosted
on this Website. Kaango, LLC. hereby disclaims any and all warranty,
whether express or implied, in connection with your use of this Website
to perform classified ad or auction transactions. If you are a California
resident, you waive any rights you may have under California Civil Code
1542, which provides that: "A general release does not extend to
claims which the creditor does not know or suspect to exist in his favor
at the time of executing the release, which if known by him must have
materially affected his settlement with the debtor."
- Indemnity
- You agree to indemnify and hold Kaango, LLC. and its partners harmless
from any claim or demand, including reasonable attorneys' fees, made by
any third party due to or arising out of your breach of this Agreement
or the documents it incorporates by reference, or your violation of any
law or the rights of a third party.
- Legal Compliance
- You shall comply with all applicable domestic and international laws,
statutes, ordinances and regulations regarding your use of our service and
your bidding on, listing, purchase, solicitation of offers to purchase,
and sale of items.
- No Agency
- You and Providers are independent contractors. As such,no agency,
partnership, joint venture, employee-employer or franchiser-franchisee
relationship is intended or created by this Agreement.
- Notices
- Except as explicitly provided to the contrary, any notices to
Kaango, LLC. shall be given by postal mail to Kaango, LLC.,
5613 DTC Parkway STE, Greenwood Village, CO 80111 or to
support@kaango.com. Notices to
you shall be delivered in accordance with your opt-in preferences to
the email address you provide in your account.
- Resolution of Disputes
- All disputes between you and Kaango, LLC. (or any of the Kaango
Classifieds Service partners) that cannot be resolved through ordinary
business means, ("Claims") shall be resolved through binding
arbitration conducted by telephone, on-line and/or based solely upon
written submissions where no in-person appearance is required. The
arbitration shall be administered by the American Arbitration
Association or JAMS in accordance with their applicable rules, or any
other established ADR provider mutually agreed upon by the parties. Any
judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof. In the event that either party seeks
redress in a court of competent jurisdiction, venue shall be laid in
the county in which the defendant resides. By bringing an action in
court, you agree to submit yourself to the personal jurisdiction of
the Courts of the State of Colorado. This Agreement shall be governed
in all respects by the laws of the State of Colorado as such laws are
applied to agreements entered into and to be performed entirely within
Colorado between Colorado residents.
- Severability
- If any provision of this Agreement is held to be invalid or
unenforceable, such provision shall be struck and the remaining provisions
shall be enforced.
- ShareThis
- If you choose to use ShareThis, please understand that this is a
third party service and is not in any way affiliated with Kaango, LLC.
Please review their privacy policy before using this service.
http://sharethis.com/privacy#STS=g5udb2nt.muz
PRIVACY SECTION
Your privacy is paramount to us. We do not transmit, sell, rent
or otherwise disseminate your personal information to third parties for
any purpose without your approval.
Please take a moment to review the terms of our User Agreement and
Privacy Policy. By registering with this site, you are bound by these
terms and acknowledge you have read and understood them. If you have any
questions, please contact us and DO NOT REGISTER. You are responsible
for your own actions on this Website.
- Stored Information Non-Disclosure
- Kaango, LLC., owns and operates the marketplace service that you
are using. Any personal information we collect during the course of your
visits to our service ("Personal Information") is used solely
to provide you the marketplace services we offer in the most efficient
and effective manner. We do not use Personal Information for any purpose
other than to provide you the highest quality service while you are
visiting our Website. Personal Information is stored on separate secure
database servers protected by firewall, IP blocks and other measures
(including encryption and Secure Sockets Layers) designed to offer the
highest levels of security. By providing your Personal Information,
you consent to our use of same, but for the sole purpose of providing
you with the services you request or authorize on the site. In addition,
we may use "aggregate data" that we collect anonymously from our
entire user base (e.g. the percentage of users from California) in order
to generate marketing and demographic information. Nothing in this policy
prohibits our use of aggregate data, provided that no information unique
to any specific user is utilized without the user's specific consent.
- Cookies and Other Tracking Mechanisms
- In order to provide you with a seamless experience, we utilize cookie
and session tracking technology, which allows you to move from page to
page without having to login each time you view another page. In addition,
this information allows us to pre-populate fields and in general make
your browsing experience more pleasant. We do not track your browsing
outside of our Website or for any other purpose than to provide you with
marketplace services.
- Use of Your Information by Other Users
- In the ordinary course of business in our marketplace, you will be
given communication access to other Users. In addition, with respect to
classified ads, you will be privy to other Users' Personal Information
to a limited extent. By registering with us, you understand that there
are risks in providing your Personal Information to any individual with
whom you have had limited or even extensive dealings. You also understand
and agree that neither Kaango, LLC. nor its marketplace network partners
have any liability whatsoever for the acts of other Users in connection
with their use of your Personal Information. If you are wary of other
Users having access to your information upon conclusion of an auction
or during the course of negotiating a sale in the classifieds section
or in the auction, you should not use this service. Kaango, LLC. and
its partners offer this service as a mechanism and marketplace through
which legally consenting adults may conduct business at their own risk.
Notwithstanding the foregoing, Kaango, LLC. has developed and
will continue to develop and provide safeguards for its Users. Kaango,
LLC. encourages use of a reputable escrow agent in connection with
high-dollar sales. We also encourage use of our email-invisible forms
in lieu of disclosing your email address in the content of your listings.
By registering with this site, you agree to use other Users'
Personal Information solely for the purpose of conducting transactions
related to merchandise offered in our marketplace unless otherwise
authorized by the User whose information you are using. Under no
circumstances are you permitted to utilize User information or contact
links to solicit or otherwise harass fellow Users. Under no circumstances
may any User "spam" any other User. Failure to abide by this
provision may result in a suspension or permanent revocation of your
account.
- Maintain Safeguard Your Account Information
- You are fully responsible for all charges, offers and other actions
that occur while logged in to the site, whether or not you choose to share
your login information with any third party. DO NOT give out your username
or password to anyone. Make sure your information is up to date. If you
sell items in our marketplace, ensure that your credit card information
is current. Failure to do so could result in service interruption and
possible disruption of an in-process auction. You are responsible for
maintaining your account information using the "My Market"
button in the marketplace. For security reasons, we will generally NOT
respond to emails requesting updates of personal account information.
At your request, we will deactivate your account. Simply send an
email to "deactivate@kaango.com".
Last update: February 23, 2010 |
| |
| |
FAQ #5 Email Notices
You can set your preference to receive email notices from this site by accessing your "My Settings" screen, which can be found in the "My Account" area of the site. |
| |
| |
FAQ #6 Filing a Complaint
If you have engaged in a transaction with another member and the other member has exhibited conduct that you believe violates the rules of the marketplace, you may file a complaint with Kaango (via support ticket at this time). Even if you do file a complaint, please understand the limits of our involvement in displutes as described below.
Neither Kaango, Inc., nor any of its Kaango Classifieds Service partners are brokers, agents or auctioneers. We provide software to enable individuals to conduct classified sales of products in an automated and efficient manner. To that extent, you should treat this service no differently than you would a printed newspaper service. We are a medium by which you may interact with and conduct transactions between Eligible Users. We will not become involved in any dispute between Eligible Users other than to determine whether to restrict access to the Website by any user engaged in apparent misconduct. Kaango, Inc. will not resolve any disputes between Users. Users are responsible for all dispute resolution and engage in sales at their own risk. Kaango, Inc. reserves the right to facilitate resolution of disputes by providing information to interested parties upon request.
Kaango, Inc. will not tolerate fraud in the Kaango Classifieds Service. Even the appearance of impropriety can disrupt the integrity of the Kaango Classifieds Service. Accordingly, any Eligible User we suspect of engaging in fraudulent conduct (whether or not we prove such conduct) may have their listings removed (with NO REFUND) or have their account suspended or revoked. Fraud or misconduct shall be deemed to include (but shall not be limited to) the items specified in our general rules set forth below:
- Misrepresentation within the context of any listing, communication or transaction
- Transactional interference
- Fee avoidance
- Fraud of any type
- Breach of contract
- Harassment of Users
- Libelous communication
- Violation of any law of the United States of America or of any of its constituent states.
Kaango, Inc. may, in its sole discretion take whatever action it deems necessary to maintain the propriety and integrity of the Kaango Classifieds Service, even if such action includes suspension or permanent revocation of your privileges here. YOU DO NOT HAVE THE LEGAL RIGHT TO PARTICIPATE ON THIS SITE. YOU HAVE A PRIVILEGE AND A LICENSE, WHICH MAY BE REVOKED AT ANY TIME.
File complaint |
| |
| |
|